FAQ
Welcome to the One Life FAQ! We’ve compiled answers to the most common questions to help you get the most out of your experience with us. If you can’t find the answer you’re looking for, feel free to contact us at info@onelifemission.com.
Shipping
Every item is made-to-order and crafted just for you. Our production time is 1-5 business days, followed by:
- Standard Shipping: 4-12 business days
- Express Shipping: 2-7 business days
Yes, we ship worldwide! We partner with trusted couriers like Australia Post, DHL, FedEx, USPS, Royal Mail, and Canada Post to ensure reliable delivery. Delivery times depend on your region. Check our Shipping Policy for specifics.
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to monitor your order’s journey to your doorstep.
Returns
To start a return, email us at info@onelife.com.au with:
• Your order number.
• The item(s) you’d like to return.
• The reason for the return.
We’ll provide return instructions and a return authorization.
A flat-rate return shipping fee of $9.95 will be deducted from your refund unless the item is defective or incorrect.
We currently do not offer direct exchanges. If you need a different size or item, return the original purchase and place a new order.
Products and Sizing
Yes, our activewear is designed to be true to size. However, we recommend checking the size guide on each product page for specific measurements.
Each product is made to order, ensuring it’s unique to you. Slight variations in design placements may occur, making every item one-of-a-kind.
Our activewear is crafted from premium, durable, and breathable materials designed for both comfort and performance.
Orders and Payments
Orders can only be edited or canceled within 24 hours of placing them. Please email info@onelife.com.au as soon as possible.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Afterpay and Google Pay. Your payment details are always encrypted for security.
Yes, we frequently run promotions and exclusive offers. Sign up for our email and SMS updates to stay in the loop and never miss a deal.
General Questions
We’re more than just activewear. One Life is a movement focused on mental health awareness and personal empowerment. Every purchase supports this mission.
Subscribe to our email and SMS updates to receive exclusive offers, early access to new drops, and inspiring updates from the One Life community.
If you have any questions or concerns, reach out to us at info@onelifemission.com. We’re here to help!
